Privacy Policy

1. Introduction

Welcome to Digitalnexk (“Company”, “we”, “us”, or “our”). We are committed to protecting your personal data and your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website, use our marketing tools, or subscribe to our telecommunication services (including IVR, Outbound Voice Dialing, CRM Call Center Systems, Bulk SMS, RCS, and Bulk Email marketing).

By accessing or using our services, you consent to the collection, transmission, storage, disclosure, and other uses of your information as described in this Privacy Policy.

2. Information We Collect

We collect information directly from you, automatically through your interaction with our website, and via the communication pipelines you set up with us.

• Personal Identity Information: First name, last name, email address, phone number, and company name when you submit forms requesting demos, support, or services.
• Account Credentials: Usernames and encrypted password hashes created for securing dashboard portals.
• Communication Preferences: Selections indicating your preferences for receiving updates via Email, WhatsApp, SMS, RCS, or Phone calls.
• Billing Data: Transaction details, GST registration numbers, and billing addresses necessary for providing paid telecommunication packages.

3. How We Use Your Information

Digitalnexk uses your data to deliver optimized communication services, enhance user experience, and ensure compliance with regulatory frameworks. Specifically, we use it to:

• Provide, configure, and maintain your customized IVR menus, CRM consoles, and voice campaigns.
• Deliver broadcasting logs, performance metrics, and trigger webhook integrations.
• Respond to support queries and follow up with business demo requests.
• Notify you of missing calls, campaign completions, or critical billing statuses via instant email or SMS.
• Verify administrator sessions and protect data dashboard endpoints.

4. Telecom & Call Recording Data

As a cutting-edge telecommunications company, we process data transmitted through calls and messages. This includes:

• Call Recording: When you enable our automated call recording service, conversation records between your agents and callers are captured and securely stored in encrypted formats.
• IVR DTMF Inputs: The buttons pressed by callers in response to interactive voice menus are recorded to route the call and filter potential leads.
• Message Delivery Status: Time-stamps, recipient numbers, and delivery confirmation flags are stored for SMS, WhatsApp, and Email marketing analytics.

Note: Call recordings and voice logs are stored solely for your business configuration. Digitalnexk does not monitor, listen to, or process these voice files unless explicitly requested by the account administrator for debugging purposes.

5. Security & Protection

We implement robust technical and organizational security measures to protect your personal and communication data against unauthorized access, loss, or alteration.

We use secure HTTPS transport for all API traffic, database-level encryption, and server-side authentication checks. Session tokens for our administrators are signed using HMAC-SHA256 and sent via HttpOnly, secure browser cookies.

6. Third-Party Sharing

We do not sell, trade, or rent your database entries or personal information to third parties. We share data only in the following scenarios:

• Infrastructure Providers: With trusted server hosts, telecommunication gateway providers, and database services essential to dispatching SMS, WhatsApp messages, or routing IVR lines.
• Legal Mandates: When required by governing telecom regulatory authorities (such as TRAI in India) or law enforcement bodies in response to verified legal warrants.

7. Your Rights & Choices

You can review, modify, or delete your contact preferences at any time. Under local regulations, you have the right to request deletion of all your stored submissions and call logs from our systems, subject to legal regulatory data-retention frameworks.

8. Cookies & Tracking

We use cookies and equivalent web storage technologies to save admin sessions and analyze traffic patterns. We do not use third-party tracking cookies to target advertisement profiles on other networks.

9. Contact Grievance

For questions regarding data processing or this Privacy Policy, or to request data removal, please contact Digitalnexk at: